After a long period of time I had been through in completing my MBA program, I reached at the last stage to prepare the study report. I chose “Customer Satisfaction: A Study on Service Quality of RISDA Security and Services Sdn Bhd” as my topic after consulting my supervisor. During the study I have learnt the process of research is being done. Thanks a lot to my supervisor, Prof. Dr Bidin Chee, friends and family members for understanding and helping me during the project
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